Supply Chain
Our team of supply chain experts has tackled the toughest supply chain strategy challenges and produced significant value for our clients. Our ability to combine cutting-edge digital technologies, deep domain expertise, and a rich database of industry KPIs into highly effective, customised solutions makes us the perfect partner to collaborate with on your supply chain reinvention. We not only integrate seven core capabilities, but augment that expertise with complementary skills and experience spanning change management, enterprise technology, digital transformation, and more.

​

Procurement
World-class procurement organisations can reduce a company's purchasing cost base by an average of 6%–13% and deliver additional annual savings of 3%–5%. We work closely with your team to identify and realise savings across all spend categories and procurement levers, and we build your organisational capabilities so you can sustain those gains over the long term. 

​

Service Operations
We specialize in designing and developing efficient and effective customer service operations that support customer acquisition, retention, cost management, and profitability. We combine deep expertise in advanced analytics with superior design capabilities to move quickly from prototype to full-scale deployment. We’ve helped hundreds of companies solve a multitude of service-related problems, including reducing unnecessary work volumes, improving first-time rates, placing the right person with the right job, reshaping capacity requirements, developing staffing models, radically redesigning for fast and flawless episodes, and more.

​

Support Functions
Go beyond efficiency to act as effective, valued business partners.  We partner with IT, Finance, Human Resources, Legal, Real Estate & Facilities Management and other functions to improve quality, speed, and cost, so that your support functions provide an advantage over the competition.

We help you quickly identify the sources of value, develop a plan of achievable initiatives, turn that plan into action, and sustain the results. 

​

We bring a full range of capabilities, including zero-based redesign, shared services, and capability sourcing, to help you achieve your goals. 'Titan', our integrated digital delivery platform, provides the advanced analytics and automation expertise that will help your support functions get more value from technology.